CBD Media, LLC
Doug Myers, Vice President of Business Development, Local Insight Media (Englewood, Colorado)

"I think that The Berry Company has excellent ideas and good innovative and creative people in the organization that help us create products for the customer. The role of the Berry Sales Leader, which I embrace completely, is to ensure "100 percent customer satisfaction." These people are highly professional and well-trained, and their role with the Berry organization is somewhat different than with my former agent. The Sales Leader has the responsibility to handle any and all customer concerns, complaints, claims...any issue at all."

Great Plains Communications

Mick Jensen, Vice President & General Manager, Great Plains Communications (Blair, Nebraska)

"One of the things that's impressed me over the years is the fact that, if you look at the leaders of the independent industry, they have always had L.M. Berry as a directory company. When you find people that are up on the issues, they're the ones that use Berry as a directory company.

The Berry Company has provided this kind of product to our industry for a long time, and they understand that other than a bill, which is not necessarily a positive in our customer's hands, the next best or the next most often sent piece from us is the directory, and it must make a good impression on our customers."

Horizon Chillicothe Telephone Company
John Wilson, Vice President of Administration, Horizon Chillicothe Telephone Company
(Chillicothe, Ohio)

"I know that Berry makes us feel that we are as important as their largest customer. Even though we know we aren't, we get the feeling that we are. We have, on numerous occasions, in talking to our own customer service and sales staff, used The Berry Company as an example of what we should strive to be in our own sales, marketing and customer service organizations.

We point to The Berry Company as a good example of a very professional organization, the likes of which we aspire to be."